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- Launch the Fugoo Speaker Updater Utility. With the Updater Utility, browse to your Downloads folder, and select the Fugoo Speaker firmware file (the filename ends in.dfu). Wait a few minutes as the Updater Utility updates the speaker's firmware to the.
- You can determine your Fugoo Speaker firmware version with the PC or MAC Fugoo Speaker Updater from the downloads section off the support tab on this site or on our Start page. Connect the speaker to your computer, and then launch the PC or MAC Fugoo Speaker Updater. It will show you the speaker's firmware version.
An awesome team of students from our education program made this wiki.
Download the software update app from the Fugoo support website, at. Turn off your Fugoo Bluetooth Speaker. Follow the on-screen instructions.
This troubleshooting page will assist you in diagnosing problems with the Fugoo Style XL speaker.
Bad Sound Quality
Sound quality is worse than expected.
Dirty Fabric Jacket
If the fabric jacket covering the speaker is covered in foreign debris it can affect sound quality. To clean the jacket you will have to remove it and clean it with warm water in the faucet. Do not use high pressure device such as a hose or compressed air cans.
Broken Jacket
If the jacket casing is broken it can affect the quality of sound. To replace the jacket, follow this guide: Fugoo Style XL Fabric Case Replacement
Dirty Speaker Core
The speaker core must be removed from the jacket and cleaned with only warm water from a sink faucet. Do not use chemicals or high pressure objects to clean the core. Do not use a brush.
Connection but no Sound
Speaker is recognized by an external device but produces no sound.
Firmware Update Required
The speaker may require a new firmware update. Visit Fugoo's website to update the firmware.
Speaker Requires A Reset
If firmware is updated and the speaker continues to not produce sound when connected to an external device then resetting the speaker may be necessary. Resetting is done by holding the bluetooth and action (O) buttons for ten seconds.
Volume Settings Improperly Set
Ensure that the volume settings on both the speaker and the device it is connected to are set properly.
Broken Internal Speakers
It is possible that the internal speakers need to be replaced. Follow this guide to exam or replace the speaker: Fugoo Style XL Speaker Replacement
Bluetooth Not Connecting
Bluetooth connection is not working.
Audio Cable Recognized
Sometimes an audio cable will be recognized but there is an interference with Bluetooth connections. If this happens, try powering down the speaker. Once off, press and hold the + and O buttons at the same time. Next step is to press the power button. The speaker will now say the wired input is off; meaning that any plugged audio cable is no longer recognized, but Bluetooth connectivity works.
Bluetooth Connection Requires A Reset
Press and hold the Bluetooth button on the speaker for at least 8 seconds; the speaker will then say “ All Bluetooth pairings cleared”.
Firmware Update Required
If you are having trouble with Bluetooth connections then you may need to update the firmware. Visit Fugoo's website to update.
Fugoo Firmware Update Instructions For Macbook Air
Speaker Unresponsive
The speaker no longer functions as expected.
Speaker Requires A Reset
If the device no longer functions, try holding down the O button with the Bluetooth button for 15 seconds. Then, attempt to turn the device back on with the power button. If the device does not respond then press the power button as hard as possible. If the button requires a difficult press to turn on, the button may need to be replaced.
Fugoo Firmware Update Instructions For Mac Pro
All Attempts Fail
If all else fails, contact Fugoo here. You may also reach Fugoo via e-mail at support@fugoo.com.
Battery not Charging
Battery does not charge when plugged in.
Wrong Charger
Make sure you are using the charger that was packaged with the speaker. Other chargers may not be compatible.
Battery Has Degraded
Over time the battery will not function as before - when you first buy the Fugoo Style XL, it lasts for 40 hours and takes 3 & ½ hours to charge, however; following a considerable amount of time, the batteries lose their quality. You may need to replace the battery. Follow this guide: Fugoo Style XL Battery Replacement Guide
Defective Charger Port
If the battery is still fresh the problem may be with the port. You should contact Fugoo here.